What personally identifiable information of yours is collected through the Web Store;
The organization collecting the information;
How the information is used;
With whom the information may be shared;
What choices are available to you regarding collection, use and distribution of the information;
The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under (“US”) control; and how you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 1-310-217-4587
Visiting the Web Store
“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features of the Web Store. Cookies also allow us to hold selections in your shopping cart when you leave the Web Store without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from the Web Store
Opening a Retailer account
Our Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers.
Web Store Operation: Magento Online Merchant. (“MAG”) operates the Web Store pursuant to agreements with (“US”). Pursuant to such agreements, (“US”) is authorized to use personal information collected through the Web Store in connection with the services they are engaged to perform.
Order Fulfillment and Customer Service: (“US”) and certain other vendors of ours may provide customer order fulfillment and shipping services, as well as customer service, on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders which are processed through such vendors, and to provide customer service. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
Credit Card Processing: We use Chase Merchant Services L.L.C. to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
Additional Third Party Relationships
From time to time, (“US”) may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services, as well as customer service. In addition, (“MAG”) or (“US”) may engage third parties to provide services such as fraud protection and credit risk reduction, product customization, data analysis and data cleansing. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. Also, you permit us to share your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law. And, we may transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on the Web Store is when you are making a purchase. On the Checkout page, you will be asked to access your existing account. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link that reads “Forgot your password” on the login page. Click on this for instructions on how to get your password.
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the Web Store notifying users of the change. In some cases where we post the notice we will also email users notifying them of the changes in our privacy practices.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email email@example.com or by phone at 1-310-217-4587. Last Updated May 2010